Answers to the questions we hear most often about ordering robotics from RoboticsSelect. If you don't see what you're looking for, call (412) 415-7375 or email support@roboticsselect.com, Monday through Friday, 9am to 5pm EST.
About RoboticsSelect
Who is RoboticsSelect?
RoboticsSelect is a U.S.-based authorized online dealer of consumer, commercial, and educational robotics. We carry curated robotic pool cleaners, robotic lawn mowers, humanoid robots, quadruped robots, robotic arms, robotic kits, and supporting accessories from manufacturers we work with directly. We are not a marketplace and we do not resell gray-market inventory.
Are you an authorized dealer for the brands you sell?
Yes. We are an authorized dealer for WYBOT, Beatbot, Elephant Robotics, Wlkata, LimX Dynamics, and additional partner brands listed on our Brands page. Every unit ships with full manufacturer warranty coverage.
Do the products you sell come with a manufacturer warranty?
Yes. Because we purchase through authorized channels, every robot, kit, and accessory sold on RoboticsSelect is covered by its full original manufacturer warranty. Warranty length and coverage terms vary by brand and product. Check the product page for the specific warranty associated with the unit you are considering, or contact us for clarification before ordering.
Who do you sell to?
Homeowners, hobbyists, K-12 schools and universities, research labs, makerspaces, integrators, and commercial buyers. Our catalog spans entry-level STEM kits under $200 up to full-size general-purpose humanoid platforms priced above $60,000. If you are buying for an institution or need a purchase order workflow, contact us before checkout and we will help coordinate the paperwork.
Ordering
How long does order processing take?
Orders are processed within 1 to 3 business days. Specialized robotics equipment may require additional time for supplier confirmation or pre-shipment quality checks. If a unit is back-ordered or made to order, the lead time is noted on the product page.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before fulfillment begins. Once a unit has been assigned for dispatch or has shipped, changes are no longer possible. If you need to make a change, contact us immediately at (412) 415-7375 or support@roboticsselect.com.
When is my card charged?
Your card is charged at the time the order is placed, not when it ships. If a unit becomes unavailable after checkout, we notify you and refund the order in full before your billing cycle closes.
Will I receive an order confirmation?
Yes. A confirmation email is sent to the address on file immediately after checkout, with your order number, itemized total, and billing summary. A second email follows once the unit dispatches, with carrier and tracking details. If you do not see the confirmation within a few minutes, check your spam folder before contacting us.
Payment and Financing
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. Checkout is encrypted with SSL.
Do you offer financing?
Yes. We offer financing through Shop Pay Installments, powered by Affirm. Rates start at 0% APR for eligible orders, with interest-bearing options between 10% and 36% APR for larger purchases depending on your eligibility. PayPal Pay Later is also available at checkout. Full terms are on our Financing page.
Will applying for financing affect my credit score?
No. Shop Pay Installments uses a soft credit check, which does not impact your score. Affirm does not report installment loans on RoboticsSelect purchases to the credit bureaus.
Do you charge sales tax?
Sales tax is applied based on the destination state and current tax law. The exact amount is calculated and displayed at checkout before you confirm your purchase. Tax-exempt institutions should contact us before placing an order so we can apply the exemption.
Do you price match?
Yes. If you find a lower published price for the same product at another authorized online retailer, we will match it. For products listed above $2,000, we will beat the competitor price by $50. The competitor must be an authorized dealer of the brand, the item must be in stock, and the offer must be on a standard retail website, not an auction site, discounter, or once-a-year promotion such as Black Friday. Send proof (screenshot, invoice, or email) to support@roboticsselect.com. Full terms are on our Price Match page.
Shipping
Do you offer free shipping?
Yes. Every order on RoboticsSelect ships free within the United States, including bulky and heavy units. There are no minimums and no hidden freight charges at checkout.
How long does delivery take?
Most orders arrive within 5 to 14 business days from the time you place the order, depending on the manufacturer's warehouse location and the size of the unit. Compact accessories and kits ship fastest. Large platforms (humanoids, quadrupeds, full-size pool cleaners) may take the longer end of that window due to freight handling.
Will I get tracking information?
Yes. Once your order dispatches, you will receive an email with a tracking number and carrier link. For multi-component orders, parts may ship in separate boxes with separate tracking numbers. We use UPS, FedEx, USPS, and freight carriers depending on the unit's size.
Do you ship outside the United States?
No. We ship within the United States only and do not fulfill orders to international addresses, including Canada, Mexico, and overseas destinations. Orders placed with non-U.S. shipping addresses cannot be processed.
What if my shipment is delayed?
Once an order leaves the warehouse, transit time is in the hands of the carrier. We monitor every shipment and step in if a delivery stalls. If you have not received tracking updates for more than three business days, email us and we will follow up with the carrier directly.
What if my product arrives damaged?
Inspect every shipment at delivery. If the unit or its packaging shows visible damage, take clear photos before unboxing further and contact us within 48 hours of delivery at support@roboticsselect.com. We will coordinate directly with the manufacturer to arrange a replacement, repair, or refund.
Returns and Refunds
What is your return policy?
Returns are accepted on unused equipment in its original, unopened packaging within our designated return window. Because robotics hardware is technical and often involves manufacturer-specific terms, some products carry brand-level restrictions or restocking fees. Full terms are on our Refund Policy page. When in doubt, contact us before you initiate a return so we can confirm the conditions for your specific unit.
Who pays for return shipping?
If your order arrived damaged, defective, or incorrect, we cover return shipping in full. For elective returns (you changed your mind, ordered the wrong model, no longer need the unit), the customer is responsible for return shipping and any applicable restocking fee outlined in the brand's return terms.
How long do refunds take?
Once a returned unit is received and passes inspection, refunds are typically processed within 5 to 10 business days. The credit posts back to your original payment method. If you paid via Shop Pay Installments, your remaining balance is adjusted automatically and any payments already made return to your card within 3 to 10 business days.
What if I just want to cancel before the order ships?
Cancellations before fulfillment begins are free. Contact us as soon as possible with your order number.
Can I exchange a product for a different model?
Possibly. Exchange policies vary by brand. Email support@roboticsselect.com with your order number and the model you want to switch to, and we will check whether the swap is supported and what the cost difference would be.
Product Support and Warranty
What warranty comes with my purchase?
Every product is covered by its full manufacturer warranty. Length and coverage vary by brand. Specifics appear on each product page, and warranty documentation is included with the unit at delivery.
What do I do if my robot breaks or malfunctions?
Manufacturer-certified technicians handle all hardware repairs. We facilitate the warranty claim and connect you directly with the brand's engineering or service team so the unit is repaired to factory specifications. Email us with your order number and a description of the issue, and we will open the ticket with the manufacturer on your behalf.
Where do I find product manuals, apps, or firmware?
Documentation links (user manuals, official mobile apps, GitHub repositories, SDKs, support portals) are listed in the Documentation section of each product page. If a link is missing or broken, let us know and we will send the latest files directly.
Can you help me choose the right robot?
Yes. Send us your use case (pool dimensions and finish, yard size and slope, classroom curriculum, research project, lab requirements) and we will match you with the right unit. Pre-purchase guidance is free and there is no obligation to buy.
Do you offer setup or installation services?
We do not perform on-site installation directly. Most products in our catalog are designed for owner setup, and the manufacturers we work with provide step-by-step guides and app-based onboarding. For complex commercial or research installations, contact us and we will check whether the manufacturer offers a professional installation option or can refer a certified integrator.
Account and Contact
Do I need to create an account to order?
No. Guest checkout is supported. Creating an account makes it easier to track orders, access invoices, and reorder accessories, but it is optional.
How do I track my order?
Tracking links arrive by email when your order ships. You can also log in to your account at account.roboticsselect.com to view order status and tracking history.
How do I reach customer support?
Phone: (412) 415-7375
Email: support@roboticsselect.com
Hours: Monday through Friday, 9am to 5pm EST
Live chat is available on the site during business hours.
Still have a question?
If your question is not covered here, reach out. We answer every inquiry, and pre-purchase questions get the same attention as post-purchase support.