This product is covered by the Elephant Robotics After-Sales Warranty Policy. The warranty covers defects in material and workmanship under normal use for the following component categories, starting from the date of product receipt.
Covered:
Mechanical Structure (joint connectors, joint shell, joint bearing, end flange, main body structure): 365 Days
Power Supply System (DC power supplies, cables, inverters): 365 Days
Control System (PCBs, main controls, electronic switches, relays, servo drives): 180 Days
Sensors (camera modules, ToF sensors, infrared distance sensors, laser modules): 180 Days
Actuators (servo motors, stepper motors, harmonic motors, cylinders, vacuum pumps): 90 Days
Other Accessories (screw packs, etc.): 365 Days
Not Covered:
- Improper use, installation, or maintenance contrary to the user manual
- Unauthorized modifications, repairs, or disassembly
- Mishandling or improper storage (impacts, falls, immersion)
- Use of non-original accessories, parts, or consumables
- Using power sources or voltage not in line with product specifications
- Force majeure (floods, earthquakes, typhoons, fires, wars)
- Packaging materials (cartons, sponges, paper supports)
Quality issues are judged by the Elephant Robotics after-sales technical support team. Replacement parts during warranty receive a 90-day warranty. Products must be reported within 7 days of receipt for replacement eligibility.